Natuzzi Italia

If I could give no stars I would.I dont work in furniture store. I asked for a price on a table.The lady in the store said the prices are on the price list on the table. Okay so there are 5 tables all with different sizes, finishes and leg configurations. From this there is one price list on a table with all the furniture in the group prices.I was told I was stupid for not knowing which price belonged to which table. Well guess what I dont work in furniture.I was then further insulted by being told the customer is not always right. I understand the sentiment.Come to my shop and select a pump for your property without help and lets see how right you are.I will never ever bother with this store again. Their staff are badly trained, arrogant in the extreme and downright wrong.

Amazing quality sofas! I was in the shop multiple times before purchasing, and the staff were just as friendly and helpful each time. Could not be happier

I bought $7500 couch paid for it. over 4 months and no 1 phone call to let me know when it's arriving. I'm shock and upset. Don't recommend this shop to anyone !

Many thanks to Ben and the team at Natuzzi for a sophisticated quality product and the outstanding customer service received during the purchase of our new lounge. Highly recommended.John

John was so extremely helpful and listened to our needs he provided exceptional advice . Reassured my husband on any quality manufacturing questions.

1 star is the lowest I can give in a review, for the shocking customer service my partner and I have had to deal with.Fair to say we got our Natuzzi pieces at a okay price, we got our hands on whatever was available in store/ in stock, and it happen to have a 20-30%? mark down as well.There is no customer service once you hand in the deposit or made full payment of order. So many unbelievable things they had said:1. You have bought a house

I would like to thank Lesley and her team at Natuzzi for making a stressful situation run smoothly. A sofa delivery proved quite difficult as it was superheavy and bulky to go up a narrow staircase to be placed in the upstairs lounge room . This did not stop the Natuzzi team from finding a solution to get the sofa upstairs in tact with no damage .Exceptional professional and timely customer service. I did not have to chase or follow up , Lesley made it happen . We are very happy with this beautiful sofa , I would definitely recommend visiting the store .Bettina & Richard

I have been going to see Lesley and her team for the past 12 years, the level of service is exceptional as is the warm welcome I receive whether it be in person or over the phone. The team goes above and beyond to assist me and others and I highly recommend a visit to the store.

I had the best experience ever with my purchase at Natuzzi.John was so friendly and helpful.I changed my mind about the colour and sofa style many times. He was so patient with me and nice. In other shops they would quickly give up on me as I was an indecisive buyer. I liked more different styles and was in dillema what to buy. Although I have not get my order yet I trust I will get the same quality and sofas look I have seen in a shop.Thank you John for such a pleasant and positive experience.I would highly recommend him.Jasna

Lovely products, terrible service, incredibly hostile staff, make the enquiry process very uncomfortable..they sort of look at you like you have two heads - maybe they are following suit with the whole italian designer thing- similar to when you go to the Gucci store. Hoping to buy a lounge suite from here for my new house in the near future- I’m all about quality so happy to spend the money but really hoping they employ someone with decent customer service between now tomake the money easier to let go of - Otherwise I’ll return to trusty king furniture :)